The Crime Victims Helpline is a confidential listening and support service for victims of crime in Ireland. They support, inform and listen to victims and anyone impacted by crime.  

Project Overview

We quickly understood that the previous website was no longer fit for purpose and that a completely new web presence with an easy to use CMS was top priority. The new platform needed to become an invaluable source of support for victims of crime in Ireland.

We took a discovery-first approach, beginning with an internal stakeholder survey to find out what the client wanted to achieve, and what their current site visitors needed from the new site.